Template Refund Policy

Request window

Submit an eligible request within 14 calendar days after purchase by emailing hello@pixelsunset.com from the order email address. Include the Lemon Squeezy order number, the purchased template, the reason for the request, and any evidence reasonably needed to verify the issue. We target an initial response within two business days.

Eligible reasons

• Duplicate purchase. The same purchaser was charged more than once for the same intended license.
• Delivery failure. A verified purchaser cannot obtain the promised buyer guide or Remix delivery link after reasonable re-delivery and access troubleshooting.
• Uncured material defect. A reproducible defect in the substantially unmodified delivered template prevents a documented core function or makes the product materially different from its description, and PixelSunset cannot repair, replace, or provide a reasonable workaround after a reasonable opportunity to investigate.

Normally not eligible

Except where applicable law requires otherwise, the following do not ordinarily qualify for a refund:

• A change of mind, subjective design preference, client cancellation, or decision not to use the template.
• Failure to inspect the public demo, product boundaries, compatibility information, or stated Framer account and plan requirements before purchase.
• Lack of Framer experience or a request for custom design, installation, content, training, or integration work that was not included in the product.
• Problems caused by buyer modifications, deleted content, unsupported code, incompatible plugins, account restrictions, or third-party outages and changes outside the delivered template.
• Missing functionality that the product page expressly identified as excluded, including confirmed appointment logic, a connected CRM or scheduler, payments, customer accounts, or business-results guarantees.
• Unauthorized sharing, redistribution, multi-site use, or another breach of the Template License.

Investigation and cure

For delivery and defect claims, PixelSunset must have a reasonable opportunity to verify the order, reproduce the issue, restore access, and provide a fix, replacement, corrected file, or practical workaround. We may request the product version, reproduction steps, screenshots, or access to a safe non-production duplicate. Do not send passwords, complete payment-card details, real customer or vehicle records, or other unnecessary sensitive information.

How approved refunds are processed

Lemon Squeezy acts as merchant of record for purchases processed through its checkout. PixelSunset reviews requests under this policy and may ask Lemon Squeezy to issue a full or partial refund for an eligible order. Lemon Squeezy may also make case-by-case refund or chargeback-prevention decisions under its Buyer Terms (opens in a new tab). Approved refunds return to the original payment method and can take up to 10 days to appear, depending on the payment provider.

Effect of a full refund

A full refund ends the associated Template License. The purchaser and client must stop using the template, remove any published website derived from it, and delete the buyer guide, delivery files, Remix copies, and other distributable source copies.

Mandatory rights

Nothing in this policy excludes, restricts, or replaces a refund, withdrawal right, warranty, remedy, or other consumer protection that cannot lawfully be waived. Lemon Squeezy's Buyer Terms, the payment provider's processing rules, and applicable law also govern the transaction.

Related terms

Review the Template License and Support Policy before purchase.